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概要
I am a highly knowledgeable, skilled and dedicated Front Desk Agent with 03 years of a solid service track record in well known hospitality sector at Dubai-UAE. Seeking for a growing job opportunity, which will suitable for my qualifications so I can utilize my professional knowledge and experience to contribute for the growth of company.
项目
工作经历
Front Desk Agent
Assisted guests with common services and answered any general questions.
Ensured that all wake up calls were handled on time and appropriately.
Represented the Hotel in regard to guest complaints and situations that require instant action.
Collected payment following all cash handling rules.
To focus on guest ledger, which is collection of accounts for all currently registered guest in hotel.
To ensure the accuracy of information on the guest ledger.
To make sure all guest have checked out at the appropriate time and gathers all paperwork necessary to successfully complete the audit.
To make check-in, check-out, making reservations, handling guest complaints and room assignment.
Answer telephone calls and transfers these to guest rooms
Take and relay telephone messages for hotel guests and others
